Frequently Asked Questions (FAQs)

GENERAL:

Q: What is Relief Gem?

We’re a one-stop site with helpful, no-nonsense guides for real-life stressful situations; whether you’re struggling to sleep, raising a newborn, or taking care of a new pet. We keep things clear, honest, and actually useful, coming from people who’ve been there.

See our About Us page for the full story!

Q: Do you offer discounts?

We offer discounts from time to time. Currently running deals and promotions can be found on our product pages and on our main announcement bar at the top of the page.

Please be aware that these deals can end without notice, so if you see one, don't wait to snatch the deal up!

DELIVERY:

Q: Are your downloads instant? How will I receive them?

Yes! All of our digital products are instantly downloadable after purchase. In your invoice you will see the option to download the file(s) associated with your new content. You will also receive a download link via email shortly after.

If for any reason you don't receive the email please reach out to us.

PAYMENTS:

Q: What forms of payment methods do you accept?

We accept major credit and debit cards (Visa/MasterCard/American Express/Discover) as well as express payment options such as Google Pay and Apple Pay.

Q: How secure are payments?

We process every transaction with Shopify Payments, which is an extremely secure and highly encrypted SSL system designed to protect consumers and merchants alike.

RETURNS AND REFUNDS:

Q: What is your returns policy?

We generally do not issue returns or refunds once you purchase any of our digital products.

Once you complete payment the content will be instantly downloadable and cannot be reversed. As a result all sales are final.

SUPPORT:

Q: Can I cancel my order?

Given the nature of digital items we cannot cancel orders because you will receive instant access which cannot be undone.

Q: How do I provide feedback?

We are willing to improve in many ways that we can to ensure your optimal experience. We would love to hear your thoughts and should you have any please feel free to email us at hello@reliefgem.com.

Q: How quick do you reply to emails?

We answer messages in the order they are received. Expect to hear back from us within 24 hours.